They seem to spike usage everytime I leave my house. I religiously turn off all my lights when I leave home yet according to my bill that’s when I use the most??? Make it make sense??
Response: Ms Zambrano- Your comments state that you are frustrated because your usage seems to increase when you are not home and that does not make sense to you. This is very understandable but Payless Power does have some tools to help you. Please note that we cannot tell you what exactly uses power at your home each day. However, you can go to your Payless Power customer portal and select the “hourly” view of the usage graph on the bottom of the page . This can show you what time of the day power is being consumed and help your pinpoint what is consuming power by process of elimination. For example, on May 14, it shows that you had moderate usage from midnight until around 11;30 AM. Then it drops to almost no power consumption at all until about 8:30 PM . Ultimately what this indicates is that you do indeed turn everything off when you leave but something runs overnight . You can also confirm your daily usage in 15 minute increments at www.smartmetertexas.com . 888 963 9363 Published on May 16, 2024
What was suppose to only be one $20.68 payment, I eventually made 2 payments of $20.68 to avoid disconnection and it’s not posting to my account and im on the verge of disconnection by NOON and again I made 2 PAYMENTS and they TOOK IT!
Response: Mr. Ford- We apologize for the invoice . There were issues affecting customer payments on 5/9/24 . We voided all payments that were approved but which did not post to customer accounts and also halted disconnections for the remainder of the week in an effort to eliminate any inconvenience to customers . Published on May 16, 2024
I’ve had nothing but problems and over billed with this company. They have put a switch hold on our account for months now stating someone tampered with the meter which is untrue and charged out account $600 plus , further now we are a cash only account meaning we can’t pay by phone or online , we are being charged $90 every two days even though we use almost no electricity but the gouging never stops. We are a poor family and electricity is shut off at least once a week and on top we are charged a $20 reconnect fee and can’t switch companies bc of their switch hold. My family suffers daily due to Payless and Young Energy. We can’t afford an attorney or I would have one but all money goes to them. Sitting here with no lights watching my children sweat is heartbreaking and infuriates me. I’ve begged and begged to no avail. Just FU and pay these insane amounts to get your electricity back. We are broke now and can’t afford this so again my family suffers.
Response: Mr. Shoop- Your comments state that you are extremely upset at being charged for tampering fees that you feel you are not responsible for. You are also unhappy because a cash only flag has been placed on your account, making it inconvenient for you to post payments. These concerns are understandable, and anyone would feel the impact of such charges and restrictions. Please note that Payless Power does not determine whether or not a meter was tampered with. In your case that would be , Oncor, who owns and maintains the meter. Once Oncor detects tampering they will have a technician investigate . If their evidence confirms a likelihood of tampering, Oncor will calculate the fees and bill these fees to Payless Power who in turn collects the charges from the consumer. Oncor will also place a switch-hold on the account until Payless Power reports that the fees have been paid in full. A customer charged with tampering does have the right to dispute and Oncor will review the claim. If their evidence contradicts the customers version of events, then the charges will stand. The customer can also file a complaint with the Public Utilities Commission if they are not satisfied with the results of the investigation . The PUCT will then review the customer’s statement and the evidence to make their determination. A review of your account shows that any fees related to tampering have been paid off. Payless Power will place a cash only flag to block credit card payments if a customer’s account is associated with credit card fraud, identity theft. If you feel that you have been unjustly tagged as cash only, you can call us and we can review whatever documentation you have. In the meantime you can use your credit card to make payments to Payless Power through www.moneygram.com. You can do this by using receive code 14715. Please see the Moneygram website for the fees involved. Published on May 16, 2024
Too expensive. Have no help for customers when lights are being disconnected. Don’t offer much help when in need, would never use them again. Pogo energy offers great choices if your electric service goes off.
Response: Thank you Latasha for the feedback. You stated PaylessPower does not help when customers are disconnected and do not offer much help when needed. We do offer extensions until 8pm same day and also a deferred payment plan. After reviewing your account, both these options were already utilized once they are utilized a payment is required. We also do advise best option is to pay off Deferred payment early incase you'll need another one in the future as we can only apply one at a time. Please contact us if you have anymore questions or concerns. Published on April 23, 2024
Be careful guys, they charge you daily and have hidden fees Stay away from this company.
Response: Hi Manuel, Thank you for sharing your feedback. Please note Payless Power does not hide any fees, everything is broken down in you Electricity facts label(EFL) document. You can view this document along with the others on your customer portal. Please contact us at 888-963-9363 for anymore questions or concerns. Published on April 12, 2024
YOU GUYS SERUIOUSLY JUST LEEFT FOR THE DAY WITHOUT SENDING CENTRPOINT ENERGY A RECONNECT NOTICE!!!!!!!!! 1653142!! IF 0 STARS WAS AN OPTION THAT IS WHAT I WOULD CHOOSE
Response: Hello- your review shows that you were very frustrated on 4/4 due to a delayed reconnection order and this is completely understandable. Please note that a reconnection order was issued when you spoke to our representative on the phone. You reached us by emails after hors and we submitted a second order. Centerpoint energy was experiencing delays in receiving a d completing orders on the evening of 4/4. This impacted all Centerpoint customers waiting to be reconnected that day… regardless of electric provider. I do see that your service was restored later that evening and I’m glad to see that the delay did not continue until the following day. Thank you for your patience. Published on April 12, 2024
Not being able to contact any one after having 50 callers in fro t and not get call bk or nothing
Response: Hello- Your comments state that you could not reach a live agent because 50 callers were ahead of you and that you did not get a callback. Please note that if you place a callback request via the automated system before our call queue closes at 5:30 PM you will get a call back . Also, any caller in the queue prior to 5:30 will have their call answered before we leave that day. You may also contact us after hours via email and I see that you did . 888 963 9363 Published on April 12, 2024
Paid the amount and confirmed for service to be on and it is not on and no one to answer the phones to help us. Oncor can’t make the switch until order is received. I keep getting critical error texts from o call and NOOONE ANSWERS!
Response: Hello- Your review notes state that you signed up for service, but service was never connected. You were frustrated because no one would answer the phone to assist you. A supervisor has spoken to you since you posted this review and explained that the order with Payless Power was cancelled because you had already submitted an order submitted with a competing provider. You decided to stay with the first provider and a full refund of your payment was processed. For future reference please be aware that our hours of operation are currently 8:30 to 5:30 Monday- Saturday. After hours email support is available until 9:00 OM Mon- Fri and from 11:00 AM to 8:00 PM on Sunday. Published on April 12, 2024
Ya stop the churchs from helping people with they light bill telling them that have to go paid it at a money gram now alot people are going to be without light
Response: Hello- Your comments indicate that we do not allow churches to make pledges on a customer’s behalf. We would like to get a better understanding of what you mean. We do accept pledges from verified organizations including churches. We also accept credit card payments unless there is an account suspected of fraud. I see no such indicator on your account and you were able to successfully post from your card yesterday. A supervisor will reach out to get more information on your issue. Published on February 19, 2024
Definitivamente hice una mala elección al contratar con esta compañía, en la anterior pagaba 110 por mes y aquí pago 100 por una semana …. lamentablemente mi compañía anterior no tiene cobertura en mi nueva dirección, no la recomiendo!!
Response: Hola, MAURO RODRIGUEZ - 1624858 Gracias por comunicarse con Payless Power. Entiendo la importancia de su mensaje ya que nos informa su inconformidad sobre la manera que se a facturado su cuenta. Haciendo revision de su cuenta, puedo entender su molestia. Usted comenta que con su proveedor previo, pagaba $110 al mes y con Payless Power, Paga $100 por semana. Tambien comenta que su direccion es nueva y su proveedor previo no puede darle servicio asi que inicio con Payless Power. La cuenta se creo el 12/19/2023 y el servicio inicio el 12/29/2023. En mi opinion, el consumo se a mantenido bajo, con un promedio de entre 20 a 30 kilowatts al dia. Si hay dias que se eleva un poco la temperatura. El reporte mas alto es la factura de el dia 02/14/2024. Reconocemos que esto impacto a muchos de nuestros clientes al no recibir una factura completa y despues recibir dos al mismo tiempo. Puedo confrimarle que el consumo que se reporta es correcto. Payless Power no lee su medidor, estas lecturas son manejadas por medio de su distribuidor local, Oncor. Usted puede confirmar las lecturas registrando su medidor en smartmetertexas.com. Usted tiene derecho de eligir que compania le da servicio. Al cambiarse de proveedor, se le aplicara un cobro de $99 por terminacion anticipada. Si usted se muda de domicilio y nos informa que se a mudado, no se le aplicara este cobro, siempre y cuando nos provee con una copia de su arrendamiento nuevo. Porfavor llame a nuestro departamento de servicio al cliente para mayor assistencia. 888.963.9363. Atentament, Payless Power Published on February 19, 2024